Quality Management

Citybase endeavors to enhance the working environment and raise staff morale so that the staff will provide the heartfelt quality service to customers. Besides, the Company simplifies and streamlines the workflow to enable prompt response to customers' needs at significantly lower costs.

Our employees share the same mission to provide the best service to customers that they have the same belief in continuous improvement and total customer satisfaction. Our commitment to providing a quality environment for customers and building a close relationship with them helps exceed their expectations.

Quality Customer Service

Citybase always strives hard to provide the best quality and cost-effective service to customers. The Management team regularly reviews customer service performance and works out milestone plans accordingly to continuously improve service quality. The efforts have helped Citybase in obtaining The Hong Kong Awards for Industries: Customer Service Award, Asia Pacific Customer Relationship Excellence Award, Customer Service Excellence Award, which demonstrated its outstanding performance in customer service.

Performance Pledge

Citybase has formulated a set of performance pledges which aims at providing quality and professional property management services to fulfill customers’ expectations as well as to jointly contribute to a harmonious living and business environment.

Integrated Management System

Comprehensive integrated management system is the cornerstone of our success. All Citybase’s managed portfolio has been accredited the internationally acclaimed ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System and ISO45001:2018 Health and Safety Management System demonstrating that the Company's work procedures, monitoring practice as well as environmental, health and safety management are all of international standards. Our integrated management system plays an important role to sustainable development while we are committed to providing quality property management services to enhance the lifestyle of customers.

Please click here to download the Integrated Management System Policy Statement

Electronic Purchasing Management System (EPMS)

An “Electronic Purchasing Management System (EPMS)” has been introduced, by which, purchasing and tender orders are made through a unified intranet system. This system enhances productivity, efficiency and quality by enabling greater flexibility and higher transparency.