Customer Service
Citybase strives to explore more value-added services to satisfy different customers’ needs in quality living. Our scope of service extends from common area to individual units, as well as uniting occupants at community level.
Household Maintenance Service
Citybase provides general inspection of household facilities for individual customers. Our technical staff also provide inspection and professional advice on facilities such as pipes, toilet bowl, bathtub and windows, to deal with the issue of fair wear and tear in advance.
Various Leisure Activities
Citybase is committed to playing the role in community building and promoting harmonious family relationship. A number of value-added services are introduced to provide healthy activities for children.
- Family Planting Fields Citybase encourages parents to participate in family planting activities with their children so as to enrich their green knowledge and enhance family relationship.
- Children Playgroups Various activities and training courses are designed for children at different play groups to develop their multiple intelligence.
- Kid Volunteer Teams Since 2007, Citybase has established kid volunteer teams in some managed properties, including Laguna City, Villa Esplanada, Vianni Cove, Nob Hill, Banyan Garden and The Pacifica, etc., which children have with an opportunity to participate in plenty of volunteer services.
Value-added Services
- Free household facility inspections, including water taps, switch boxes, aluminum windows, glass sliding balcony doors, extractor fans, doorbells, mailbox locks,etc.
- Free household water and electrical supply inspection
- Stamp Purchase
- Postal Service
- Temporary Storage of Parcels
- Lending of Repair Tools
- Lending of Umbrellas
- Provision of Sewing Kits
- Provision of First-aid Kits
- Taxi / Lorry Paging Service
- Local Facsimile Service